Student Services

Thank you for your interest in participating in this survey. As Student Services, we are curious to know what you think of us. Even if you have never heard of us before, we still want to ask you some questions!

Came here to participate in the prize draw? Great! At the end of the survey you will receive your code to enter!

How long will it take me to fill in this survey?
This survey consists of three parts: the general part that is required (about 5 minutes), an optional part with open questions where you can elaborate on your experiences (optional about 5 minutes), and several optional parts on specific subjects, such as visa, housing and registration (optional about 2 minutes each). You can thus tailor how much time you wish to spend on this survey and into what detail you wish to share your experiences.

To what group do you belong?

To serve you with relevant questions, we want to know some details about you.

What is your nationality?

Dutch

EEA

Non-EEA

What faculty do you study at?

BMS

EEMCS

ITC

TNW

What year did you start at UT?

Student Services

Student Services is located in the Contact Centre in building Boerderij. You can reach out to us with any question you may have. Apart from our service desk, we have many departments that help to get you enrolled at UT. Many of the emails you have received before the start of the academic year are also sent by us. But we don't blame you if you have not heard of us before this explanatory text, we would still very much like to hear your opinion!

Have you visited or contacted Student Services before?

Yes

Why have you not visited Student Services before?*

I was not aware of its existence

I can find my information elsewhere

Other:

Through what channels have you sought contact with Student Services?*

Physically at the desk

Phone

What location did you visit?*

Vrijhof next to library (old location)

Boerderij (new and current location)

How regularly do you contact Student Services?

I visited once

About once a year

About once a module

About once a month

About once a week

More often than once a week

What is your preferred way of contact?*

Physically at Contact Centre

By email

By telephone

By live-chat (not yet present)

By WhatsApp (not yet present)

Other:

What is your preferred time to visit us?*

From 10:00 till 12:30

From 12:30 till 13:45

From 13:45 till 16:00

Other:

How was you made aware of the existence of Student Services?

On a scale of 1 to 7

Please indicate how much you agree to the statements below. Please use the following grading system:

1 - I very much disagree to the statement.
4 - I am neutral towards the statement.
7 - I very much agree to the statement.

I was aware of the existence of Student Services.

n/a

I was aware of the existence of the Contact Centre.

n/a

I will contact Student Services when I have a question in the future.

n/a

I know which questions I can ask at Student Services.

n/a

Student Services is approachable.

n/a

Student Services communicates clearly.

n/a

Student Services replies quickly.

n/a

Student Services provides a good service.

n/a

I feel welcome at the Contact Centre.

n/a

When I receive emails from UT, I read them carefully.

n/a

Room for elaboration

If you wish to provide us any detailed feedback, now is your chance.

What do you appreciate in Student Services?

What could be improved in Student Services?

For what questions would you like to contact Student Services?

We notice not all students know of Student Services. How could Student Services best be promoted? You may provide multiple suggestions.

We notice that students do not always read their UT mail properly. This can lead to issues during the registration process. How can we improve the automated email traffic, so that you do read the information we share with you?

Within the Contact Centre several support services are performed. In this section, you may provide additional feedback on these services.

Where would you like to provide more feedback on?

Admission and registration

Visa

Housing

Graduation and diploma

UT website

Being an international student at UT

Study choice

Approachability of UT services

Admission and Registration

The application and enrolment process was easy.

n/a

It was easy to enrol with StudieLink.

n/a

It was easy to re-enrol as a UT student.

n/a

I received too little information about application and enrolment.

n/a

I received too much information about application and enrolment.

n/a

It was clear to me what my tuition fee is.

n/a

You indicated that enrolling with StudieLink was not easy. How could this process be improved?

Through what channels would you like to be informed?

SMS

Canvas

Other:

I contacted Student Services to help me with my admission/registration.

Yes

I don't recall

The help offered by Student Services was good.

n/a

Would you like to elaborate on the service you were provided by Student Services regarding the application and registration process?

Would you like to share any thoughts about the admission and registration process with us?

I used the UT website to obtain information on the application and registration process.

Yes

I don't recall

The information on the UT website regarding admission and registration was clear.

n/a

Would you like to elaborate on your experiences with the admission and registration webpages?

Visa

You indicated that you are a (Dutch) EEA student. That means you could study at UT without requiring a visa.

Would you still like to share anything about the visa proces with us?

The visa application process was easy.

n/a

I received my visa in a timely manner.

n/a

I received enough information during the visa application procedure.

n/a

You indicated that you have not received sufficient information during the visa application procedure. Could you elaborate what infomation was lacking?

How could we further improve our visa service?

I used the UT website to obtain information on the visa process.

Yes

I don't recall

The information on the UT website regarding visa was clear.

n/a

Would you like to elaborate on your experiences with the visa webpage?

Housing

You indicated that you are a non-EEA student. This means that you should have received a housing offer in your first year of studies.

You indicated that you are a (Dutch) EEA student. This means that you had to look for a place to live.

Are you an exchange student?

Yes

The housing process was easy.

n/a

I have good contact with my landlord.

n/a

I received enough information during the housing process.

n/a

Have you received a housing offer from UT?

Yes

I don't recall

I was happy with this housing offer.

n/a

Have you had contact with Student Services about this housing offer?

Yes

I don't recall

Are you still living in the house offered by UT?

Yes

I don't recall

Are you aware that this housing offer is only available for one year?

Yes

Were you aware from the start that this housing offer was only available for one year?

Yes

No, but I was notified about that on time

No, I found out when it was too late

What is your current situation?

I have a place from De Veste

I have a place from SJHT

I have a place at Plaza

I have a place at the ITC international hotel

I have a place from a private landlord

I am subletting

I live with my parents or other family

Other:

You indicated that you were not aware of the fact that housing offers only have one year contracts. The UT informed you through various means about this fact (It is stated at the website, at the initial housing offer, in your contract and nearing the end of the contract). This apprears not to be sufficient for you. How could we best reach you, so that you will become aware of this on time?

What did you appreciate in the housing service?

How could the housing service be improved?

It was easy to find a house in (the neighbourhood of) Enschede.

n/a

I would like to have received additional help by UT for finding a home.

n/a

Have you sought contact with UT to ask for help looking for a house?

Yes, with Student Services

Yes, with another party

You indicated that you have had contact with UT regarding housing opportunities. Is there anything you would like to elaborate on with this contact?

I used the UT website to obtain information on the housing process.

Yes

I don't recall

The information on the UT website regarding housing was clear.

n/a

Would you like to elaborate on your experiences with the housing webpage?

Do you have any remarks regarding housing opportunities in Enschede that you would like to share?

Graduation and diploma

These questions are directed towards students that are in their graduation module, or have completed a graduation cycle at UT before. Does this describe you?

Yes

You indicated that you have not yet started a graduation cycle at UT. That means you have not yet received (enough) information to answer the questions within this category.

I already have a diploma from UT.

Yes

The graduation process is clear to me.

n/a

The graduation process is easy.

n/a

I would like to be informed on the graduation process by the following party/parties:

BOZ

My study programme

Student Services

I have had contact with BOZ before.

Yes

I don't recall

BOZ communicates clearly.

n/a

BOZ replies quickly.

n/a

For what questions or remarks did you contact BOZ?

Would you like to share any thoughts about the graduation process at UT?

UT Website

Please visit the website of Student Services before answering these questions.

Have you visited this website before?

Never, but I did not need it

Never, but I wished I knew it existed

Once or twice

I regularly get my information from this website

The website is clear.

n/a

I can find the information I require on this website.

n/a

What do you appreciate in this website?

Do you have any suggestions for improvement? (Is information missing? Are sections unclear?)

Being an international student at UT

You indicated that you are a Dutch student. This part of the questionnaire is meant for our international students.

Would you still like to share anything about this topic with us?

I got enough support before arriving at UT.

n/a

I got enough support after arriving at UT.

n/a

At UT we do not have an international office. Do you feel Student Services is sufficiently taking up this role? Would you like to have an international office at UT?

You indicated that you are a European student. We are curious to know how we can support you better. We offer help with municipality registration, but perhaps you have more areas where you would like to be offered help. Please share any thoughts with us.

You indicated that you are a non-European student. We are curious to know how we can support you better. We offer help with arranging a visa and housing, but perhaps you have more areas where you would like to be offered help. Please share any thoughts with us.

Study choice

The Study Information Centre at UT answers all your questions about study choice and becoming a student of UT. You may have seen them at a study information session at your high school, or you may have had contact with them through telephone or chat.

UT provided me with sufficient information about their studies.

n/a

UT provided me with sufficient information about the university.

n/a

I was able to make an informed decision on my study choice.

n/a

I have had contact with UT about my study choice.

Yes

I don't recall

I appreciated the support provided during this contact.

n/a

I attended the following information activities of UT:

Open Days

Student for a day

Pop-up university

Campus tour

UT visited my secondary school

UT was at an education fair

What did you appreciate in these information activities and what could be improved?

Approachability of UT services

Several UT services, such as Career Centre and SACC, are exploring the possibility to host consultation hours in the Contact Centre.

All departments of UT are approachable.

n/a

The approachability of departments would improve when I can visit them at the Contact Centre.

n/a

Which services should offer a walk-in consultation hour?

Do you have something else to share on the approachability of UT service departments?